Powersports Service Advisor
4 weeks ago
Curren Powersports is a family-owned and operated dealer in Pine City, NY, offering a wide range of products including ATVs, SXSs, Motorcycles, Compact Tractors, Utility Trailers, Dump Trailers, Equipment Trailers, Cargo Trailers, and Car Trailers.
Job SummaryWe are seeking a Powersports Service Advisor to support our customers in-store and remotely via phone, live chat, and email. The ideal candidate will have excellent customer service and phone skills, knowledge of ATVs and Side-by-Sides, and the ability to work independently and as part of a team.
Key Responsibilities- Manage the service department schedule and ensure technicians have the necessary resources to complete tasks.
- Create Repair Orders and serve as the liaison between customers and the service department.
- Provide customer assistance via phone, email, live chat, and in-store.
- Utilize computers to search diagrams and manuals for the correct parts.
- Ensure a positive customer experience through friendly, knowledgeable, and helpful staff.
- Assist service technicians in finding needed parts and charging to the repair order.
- Customer Service or Retail Experience.
- Knowledge of ATVs, SXSs, UTVs is a must; knowledge of Trailers or Compact Tractors is a plus.
- Good understanding of engine and other powersports parts and service.
- Personable, good listener, detail-oriented.
- Good sales skills.
- Problem solver.
- Good telephone manner and customer service skills.
- Self-motivated and able to work under minimal supervision.
- Ability to work as an individual as well as part of a team.
- Takes direction well, coachable.
- The ability to read service manuals/schematics/diagrams.
- Intermediate computer skills.
- Able to learn and recognize parts and identify needed replacement parts.
- Able to work Saturdays.
- Prolonged periods of standing, stooping, crawling, and bending.
- May lift up to 50 lbs; may lift heavier objects in team or with assistive devices.
- Health Insurance (individual coverage with low out-of-pocket cost; family coverage available).
- Dental & Vision Insurance available.
- Paid Time Off - Vacation, Holidays, Personal, and Sick.
- 401K Plan with Company Contribution.
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