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Automotive Service Advisor
4 weeks ago
As an Automotive Service Advisor at Christian Brothers Automotive, you will play a crucial role in building relationships with our guests. Your primary responsibility will be to take our guests through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.
Key Responsibilities:- Greet every guest with hospitality and respect
- Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand
- Manage the store's workflow in an effective and efficient manner
- Consistently and effectively sell our services without jeopardizing honesty and integrity
- Maintain a positive attitude and team atmosphere at all times
- Communicate on the phone in a clear professional manner
- Build long-term relationships between the store, yourself, and the guest
- Directs, coordinates, and participates in performing guest service activities
- Shuttle guests as needed in CBA branded vehicle
- Ensure that all repairs are performed to proper specifications
- Work together as a team and assist other employees as needed
- Current driver's license
- Driving record acceptable to our current insurance carrier
- Proficiency in Windows-based computer software and automotive store applications
- Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role
- Being dependable and reliable for a position that is scheduled for Monday - Friday, 7am - 6pm
- Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment
Christian Brothers Automotive is an Equal Opportunity Employer. All of your information will be kept confidential according to EEO guidelines. We offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. Our technicians have a consistent workload, free training, full-time live technician support, and access to our private Technician Assistance Center.