Medical Assistant
3 weeks ago
We are seeking a highly skilled Medical Assistant to join our team at DNA Comprehensive Therapy Services. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our healthcare team.
Responsibilities- Provide administrative and clinical support to our healthcare team, including taking vital signs, preparing patients for exams, and assisting with medical procedures.
- Initiate and complete all relevant documentation within organizational time frames, ensuring accurate and timely information.
- Perform duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity.
- Collaborate with team members and other staff to ensure a complete, appropriate, and positive experience for all clients.
- Follow instructions and complete job duties as assigned by providers and management staff.
- Take medical histories, perform genetic testing, and educate patients on test results and medication.
- Assist the physician and nurse with direct client care, including tasks such as filing, chart documentation, faxes, prescription medical programs, and telephone follow-up.
- Maintain, copy, and file patient records and other information as needed.
- Monitor voicemails throughout the day, return calls, and effectively resolve the reason for the call within 24 hours of the call.
- Triage patient phone calls, both incoming and on voice mail, and document the interaction within 24 hours.
- Review Athena messages and respective inbox and messages, respond, and document accordingly.
- Discuss patient concerns with respective providers within 24 hours of incoming calls, emails, voicemails, or messages, and document appropriately within the same time frame.
- Take medication orders from psychiatrists/APRNs/PA and phone in to pharmacy if needed, with appropriate documentation and confirmation phone call to client within 24 hours.
- Prepare medication refill requests within 24 hours of receiving them, verifying pharmacy information, last visit, last fill, insurance, pick up, or mail, etc.
- Prior authorizations should be handled within 24 hours of receiving the request from the pharmacy or insurance company, documenting all interactions with patient and pharmacy.
- Update medications and respective information on patient charts.
- Provide guidance and education to patients on the details of what has been prescribed and when/where to get the medication.
- Education/Training Level: High School Diploma or Equivalent
- Licenses and Certifications: Medical Assisting certification preferred
- Communication Skills: Proficient oral and written communications, excellent attention to detail, problem-solving, and customer service
- Technology Skills: Effectively uses Electronic Health Records, knowledge of CPT & ICD-10 Coding procedures, knowledge of medication procedures
We offer competitive compensation, a full benefits package, and opportunities for growth in a supportive environment that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.
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