IT Operations Manager

3 weeks ago


New York, New York, United States City of New York Full time
Job Title:

IT Operations Manager

About Us:

The City of New York is a world-class city that serves as a hub for international business, finance, and culture. Our organization is dedicated to delivering high-quality services to our citizens, businesses, and visitors.

Compensation:

The estimated salary range for this position is $80,000 - $110,000 per year.

Job Description:

This role involves overseeing the day-to-day operations of the service desk, ensuring smooth project execution, and managing IT projects from initiation to completion. The successful candidate will have excellent leadership skills, be able to analyze complex problems, and develop effective solutions.

Key Responsibilities:
  • Supervise and manage the service desk team
  • Coordinate and track project tasks and progress
  • Elicit, document, and analyze business requirements
  • Ensure software products meet functional and technical requirements
  • Create executive reports and dashboards
Qualifications:
  • Baccalaureate degree from an accredited college
  • Four years of satisfactory experience related to the area


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