Hertz Guest Experience Specialist

1 week ago


Gunnison, Colorado, United States Hertz Full time
Job Overview

Hertz is one of the largest airport general use vehicle rental companies worldwide, with over 9,700 locations across the globe. We offer a dynamic work environment that fosters growth, learning, and innovation.

Job Description:

In this role, you will serve as the primary point of contact for our guests, providing personalized assistance and resolving issues in a timely manner. You will also be responsible for maintaining high standards of customer service, product knowledge, and operational efficiency.

Responsibilities:
  1. Provide Excellent Customer Service: Offer personalized assistance, resolve issues, and exceed customer expectations.
  2. Maintain Product Knowledge: Stay up-to-date on products and services offered by Hertz, including promotions, discounts, and loyalty programs.
  3. Ensure Operational Efficiency: Maintain a clean and organized workspace, adhering to company policies and procedures.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: 3+ years of demonstrated experience in customer service, operations, and sales.
  • Skills: Excellent customer service, oral and written communication, relationship building, leadership, problem-solving, and decision-making skills.
Benefits:
  • Competitive Salary: $17.50 per hour
  • Rental Car Discounts: Up to 40% off standard Hertz rentals
  • Employee Assistance Program
  • Voluntary Insurance Programs


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