Hertz Guest Experience Specialist
1 week ago
Hertz is one of the largest airport general use vehicle rental companies worldwide, with over 9,700 locations across the globe. We offer a dynamic work environment that fosters growth, learning, and innovation.
Job Description:In this role, you will serve as the primary point of contact for our guests, providing personalized assistance and resolving issues in a timely manner. You will also be responsible for maintaining high standards of customer service, product knowledge, and operational efficiency.
Responsibilities:- Provide Excellent Customer Service: Offer personalized assistance, resolve issues, and exceed customer expectations.
- Maintain Product Knowledge: Stay up-to-date on products and services offered by Hertz, including promotions, discounts, and loyalty programs.
- Ensure Operational Efficiency: Maintain a clean and organized workspace, adhering to company policies and procedures.
- Education: High school diploma or equivalent required.
- Experience: 3+ years of demonstrated experience in customer service, operations, and sales.
- Skills: Excellent customer service, oral and written communication, relationship building, leadership, problem-solving, and decision-making skills.
- Competitive Salary: $17.50 per hour
- Rental Car Discounts: Up to 40% off standard Hertz rentals
- Employee Assistance Program
- Voluntary Insurance Programs
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