Service Delivery Manager

6 days ago


Phoenix, Arizona, United States KLA Full time
Job Summary

We are seeking an experienced Service Delivery Manager to lead our Field Service operations in Taiwan. As a key member of our team, you will be responsible for ensuring effective coordination of service activities and driving operational excellence to meet customer goals.

The ideal candidate will have a strong background in customer service, business finance, and team development. You will be proactive in identifying areas of improvement and drive resolution with customers. Your excellent communication skills will enable you to establish strong relationships with customers and internal stakeholders.

Key Responsibilities:

  • Forecast and manage quarterly and annual business revenues to achieve operational and financial objectives
  • Develop and implement operational plans to increase customer satisfaction and grow service market share
  • Lead the Customer Service Engineer (CSE) team and provide coaching and development opportunities
  • Analyze operational processes and customer concern procedures to identify opportunities for service delivery improvements

Requirements:

  • Minimum 5 years of experience in the semiconductor industry or related field
  • At least 2-3 years of management experience in a customer-facing role
  • Excellent communication and execution skills
  • Bachelor's Degree in Engineering required, Master's degree preferred

Salary Range: $88,200 - $149,900 per annum



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