Operations Director for Service Delivery

5 days ago


Phoenix, Arizona, United States Corporate Care Full time

Job Summary:
Corporate Care is seeking an experienced Operations Manager to lead our service delivery team in Phoenix, Arizona. This role is responsible for ensuring operational execution and client satisfaction. The successful candidate will be required to work the night shift and oversee the quality of work performed by the team.

About the Role:
We are looking for a subject matter expert who can develop skills and knowledge of all restoration and maintenance services provided by Corporate Care. As a key member of the operations team, you will collaborate with colleagues to ensure client needs and requests are met. Your ability to communicate effectively and provide feedback and solutions will be essential to success in this role.

Main Responsibilities:

  • Delivery and oversight of quality work during all shifts
  • Conduct site inspections to ensure quality meets client expectations
  • Service delivery of requested services to clients
  • Ensuring all work is completed per work order instructions and capturing proper time and notes
  • Fostering communication with clients, employees, and management
  • Maintaining a safe work area and following company policies and regulations

Requirements:
To be successful in this role, you will require:
  • 5+ years' experience in supervising, staffing, scheduling, dispatching, and routing
  • Certification in carpet, upholstery, hard floors, and water restoration (IICRC) highly desired
  • Demonstrated knowledge of operational strategies, principles, and practices
  • Proficient skills in Microsoft Office suite
  • Problem-solving, organizational, and team-working skills
  • Ability to adapt leadership approach to adhere to strategic plan and achieve gross-profit and financial goals

What We Offer:
In return for your expertise, we offer a competitive salary range of $80,000 - $120,000 per annum, depending on experience, plus benefits and opportunities for professional development.

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