Customer Service Delivery Associate

3 days ago


San Jose, California, United States Amazon Full time
Job Description

We are seeking a highly skilled and motivated individual to join our team as a Last-Mile Logistics Support Representative. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive their packages on time and with excellent service.

This is a full-time position based at one of our last-mile delivery warehouses. You will be working closely with our warehouse team, associates, and delivery partners to resolve any issues that may arise during the delivery process. Your primary responsibility will be to provide exceptional customer service, communicating effectively with customers via phone, email, or in-person at our delivery stations.

You will also be responsible for resolving issues and setting appropriate expectations with customers, empathizing with and prioritizing their needs. To achieve this, you will need to have excellent communication skills, both verbal and written, as well as the ability to work independently and as part of a team.

The ideal candidate will have previous experience in customer service, with a strong focus on providing excellent customer experiences. You should be able to effectively prioritize your workload, manage multiple tasks simultaneously, and maintain accurate records of customer interactions.

The base salary for this position ranges from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. Amazon is a total compensation company, offering a comprehensive benefits package, including medical, financial, and other perks.

Please note that this position will remain posted until filled. If you are a motivated and customer-focused individual looking for a challenging role in logistics, please submit your application.



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