Customer Service Representative

6 days ago

Sacramento California, United States Community Choice Financial Family of Brands Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our financial services team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Forge strong relationships with customers to drive repeat business and increase customer loyalty.
  • Review, validate, and process customer transactions with accuracy, including check cashing, money transfer, and customer payments.
  • Proactively identify opportunities to upsell and cross-sell financial services to customers.
  • Enter and maintain customer information with precision and integrity into our Point-of-Sale (POS) system.
  • Build new business by completing inbound and outbound call campaigns daily.
  • Assist in customer account management and collections by accepting payments, and monitoring and managing customer appointments.
  • Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
  • Maintain office security and conduct proper opening and closing procedures, including management of vault and cash drawer.
  • Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
  • Engage in ongoing training and remain updated on our evolving products and processes.
  • Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
Requirements
  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Professional demeanor with customers and peers.
  • Meticulous attention to detail and ability to accurately enter data.
  • Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
  • Must be at least 18 years of age.
  • Background check required (subject to applicable law).
  • Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
  • Experience in check cashing, document verification, and/or money order processing.
  • Prior cash handling, cash drawer/vault management experience.
  • Bilingual (English/Spanish) is a plus and may be required for certain locations.
What We Offer
  • A comprehensive new hire training program.
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
  • Performance-based career advancement.
  • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options.
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
  • Company-Sponsored Life and AD&D Insurance.
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance.
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).
  • Diverse Culture and Inclusive Environment.
  • A relaxed, business casual dress code that includes jeans and sneakers.

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