Infrastructure Project Manager

7 days ago

Auburn, Washington, United States Oldcastle Infrastructure Full time
About the Role

The Customer Success Manager will be responsible for driving customer satisfaction from point of sale to on-site delivery.

This role requires strong organizational and communication skills, with the ability to manage multiple projects simultaneously.

  • Primary responsibility is being the voice of the customer in OI facilities.
  • Responsible for managing multiple sales orders concurrently.
  • Upon sales order assignment by the C.O.M, share responsibility with the O.S.R and Est. to hold a Turnover/Kick Off meeting at the point of sale to ensure all needed information and paperwork are complete; that the scope of work is clear; review the estimate and confirm values for all items; and begins the process of scheduling the project with production to align with "Customer Ship Date" in AX.
  • From point of sales order assignment, the P.L. becomes the point of contact for the customer. They must ensure the customer is kept up to date from production schedule to on-site delivery.
  • Provide direction and oversight to all aspects of the project team engineering, production planning, transportation, procurement and accounting.
  • Prepare any applicable change order proposals in a timely manner, whether owner/client/engineer request or by generation from OI.
  • Monitors the progress and status from the point of sales as it moves through the process, and acts to problem solve proactively, offers technical advice, and assists other staff to expedite assigned projects, removes obstacles which may cause a project to fall behind schedule.
  • Ensures a mentality of continuous improvement of processes and systems.
  • If needed, coordinate site visits and work with the customer to ensure that all issues that arise from the point of sale to completion of the project are resolved promptly, including but not limited to change orders, adjustments to schedule and collect information as appropriate to each assigned project. Identify and requisition special purchase items as required.
  • Managing the required submittals/approvals with customer as required.
  • Communicate with the Transportation department on the initial delivery needs of the customer and follow up when required.
  • Working with other project managers and the plant manager to manage the long-term schedule to minimize conflicts with operational restrictions.

Key Performance Measurements:

  • Meet "Requested Ship Date" determined when Sales Order is created in AX.

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