Client Care Specialist

4 weeks ago


BalaCynwyd, Pennsylvania, United States Aveanna Healthcare LLC Full time

Aveanna Healthcare LLC is seeking a highly skilled Client Care Specialist to join our team. This role is responsible for scheduling caregivers to meet patient needs while minimizing the number of unstaffed shifts.

This is an exciting opportunity for a motivated and organized individual to take the lead in reactivating engagement among caregivers who have not been actively working. The Client Care Specialist will collaborate with the clinical team, operations, area, and location leadership in performance management of the field staff.

Key Responsibilities:

  • Develop and maintain caregiver schedules to ensure proper coverage for all shifts.
  • Careful planning and monitoring of schedules to avoid unnecessary overtime.
  • Manage changes to the schedule, including shift swaps and time-off requests.
  • Develop and implement strategies to retain highly valued caregivers.
  • Collaborate with clinical team to ensure that caregivers are appropriately matched with patients based on the specific needs and care requirements.

Requirements:

  • High School Diploma or GED
  • Proficient in Microsoft Office applications
  • Ability to remain calm and professional in stressful situations
  • Ability to multi-task
  • Attention to detail
  • Time Management
  • Effective problem-solving and conflict resolution skills
  • Excellent organization and communication skills
  • Quick-thinking and astute decision-making skills

Work Environment:

Performs duties in an office environment with occasional field visits during agency operating hours

Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions



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