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Project Coordinator

2 months ago

Brockton, Massachusetts, United States Ultimate Staffing Full time

Position Overview:

This role is based in an office environment and focuses on supporting installation projects through effective coordination and communication.

Key Responsibilities:

  • Organize and schedule technicians and team members for various installation assignments.
  • Oversee customer service work orders, including setting up client accounts, ordering materials, maintaining client communication, managing warranty coverage, and handling invoicing.
  • Facilitate customer interactions to foster and maintain positive relationships.
  • Address emergency work orders continuously through a rotational on-call system.
  • Coordinate crew members for service and warranty tasks to ensure timely resolution of issues.
  • Ensure accountability among internal and external partners regarding project scopes, budgets, and timelines.
  • Work collaboratively with clients to uphold consistency in project and service quality.
  • Manage reporting on project status using various platforms such as Oracle, Smartsheet, Salesforce, and customer portals.

Qualifications:

  • 1-3 years of experience in service coordination, particularly in scheduling technicians, invoicing, and managing work orders.
  • Proficient in vendor and customer communication.
  • Knowledge of lighting, electrical, and LED project management is advantageous.
  • Familiarity with Windows and Microsoft Office Suite (Word, PowerPoint, etc.).
  • Strong interpersonal skills with excellent written and verbal communication abilities.
  • Ability to be accommodating and flexible, responding effectively to last-minute requests.
  • Capable of multitasking and maintaining organization across multiple projects and tasks.

Additional Information:

  • Compensation: Competitive salary range of $55,000 to $65,000 based on experience.
  • Work Schedule: Monday to Friday with flexible hours, allowing for a personalized schedule as long as the 40-hour work week is met.
  • Employment Type: Direct hire position with comprehensive benefits.

Ultimate Staffing is committed to providing equal employment opportunities without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.