Clinical Nurse Specialist

2 weeks ago


Indian Trail, North Carolina, United States Atrium Health Full time

Position Overview

Role Summary

This role involves evaluating and directing extensive nursing care through telephone triage protocols. The position also focuses on assessing the effectiveness of educational initiatives for patients and their families.

Key Responsibilities

  • Conducts telephone triage for a varied patient demographic.
  • Evaluates necessary care and collaborates with patients and healthcare teams to deliver clinical solutions.
  • Executes thorough nursing assessments in a non-traditional healthcare setting.
  • Actively engages in team meetings and assists in identifying patient education requirements.
  • Informs relevant practices, physicians, and managed care clients of all patient interactions prior to office hours.
  • Alerts designated leadership regarding operational issues.
Physical Demands
The role necessitates prolonged periods of sitting while using a telephone headset. It also requires walking, standing, lifting, reaching, stooping, bending, pushing, and pulling. The ability to lift up to 25 pounds is essential. Proficiency in English is required, with the ability to adapt communication to suit the patient audience while conveying information effectively. The role demands intact senses of sight, hearing, smell, and touch, along with good finger dexterity. Critical thinking skills and the capacity to concentrate in a dynamic environment with frequent interruptions are vital. The ability to respond swiftly to changes in patient or call center conditions is also necessary.

Qualifications and Certifications

A graduate from an accredited School of Nursing is required. A Bachelor of Science in Nursing (BSN) is preferred. A current license to practice as a Registered Nurse in the state of North Carolina is mandatory. Candidates must apply for and maintain a South Carolina Registered Nurse license and any other necessary licenses from states where new clients may reside. Experience in telephone triage, pediatrics, and emergency department triage is preferred. Basic Life Support (BLS) certification is required in accordance with policy guidelines.

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