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Clinical Nurse Specialist
2 months ago
Position Overview
Role Summary
The Registered Nurse is responsible for evaluating and directing comprehensive nursing care through telephone triage protocols. This role includes assessing the effectiveness of patient and family education initiatives.Key Responsibilities
- Conducts telephone triage for a diverse patient demographic.
- Evaluates required care and collaborates with patients and healthcare professionals to deliver clinical solutions.
- Provides thorough nursing assessments in a non-traditional healthcare setting.
- Actively engages in team meetings and contributes to assessing patient education requirements.
- Informs each practice, physician, and/or managed care client of all patient interactions, regardless of follow-up needs, prior to office hours.
- Alerts designated leadership regarding operational issues.
The role necessitates extended periods of sitting while utilizing a telephone headset. It also requires walking, standing, lifting, reaching, stooping, bending, pushing, and pulling. The ability to lift up to 25 pounds is essential. Proficiency in English is required, with the capacity to adapt communication to suit the patient audience while conveying information effectively. The role demands intact senses of sight, hearing, smell, and touch, along with good finger dexterity. Critical thinking skills and the ability to maintain focus in a fast-paced environment with frequent interruptions are necessary. The nurse must be able to respond promptly to changes in patient or call center conditions.
Qualifications
Graduation from an accredited School of Nursing is mandatory. A Bachelor of Science in Nursing (BSN) is preferred. A current license to practice as a Registered Nurse in the state of North Carolina is required. The candidate must apply for and maintain a South Carolina Registered Nurse license and any other necessary licenses from states where new clients may reside. Experience in telephone triage, pediatrics, and emergency department triage is preferred. Basic Life Support (BLS) certification is required in accordance with policy guidelines.