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Team Leader

2 months ago

Bethel Maine, United States Foot Locker Full time

Team Leader - Customer Engagement

Become a vital part of our organization as a Team Leader in Customer Engagement, where you will spearhead the delivery of outstanding customer service within a dynamic retail atmosphere. In this pivotal role, you will guide and inspire your team to enhance sales and foster unforgettable customer interactions. Your responsibilities will encompass managing store operations, overseeing team dynamics, ensuring effective visual presentation, and safeguarding assets. Additionally, you will serve as a crucial link between customers, sales personnel, and store management to cultivate a supportive work culture.

Key Responsibilities:
  • Inspiring and guiding team members to achieve sales targets and provide superior customer service
  • Ensuring exceptional customer satisfaction through product knowledge and outstanding sales techniques
  • Meeting expectations related to sales performance, customer experience, merchandising, and operational efficiency
  • Facilitating communication between customers, sales staff, and management
  • Sharing insights on products and market trends to fulfill customer demands
  • Maintaining comprehensive product knowledge and staying updated on industry trends
  • Promoting a positive and inclusive workplace culture
Required Qualifications:
  • Proven leadership experience in a customer-oriented sales environment
  • Comfortable engaging with customers and providing an elevated shopping experience
  • Passionate about customer interaction and sports merchandise
  • Adaptable and resourceful in a fast-paced retail setting
  • Able to work autonomously and make informed decisions
  • Strong analytical and numerical abilities
  • Commitment to high ethical standards and integrity
  • Willingness to work flexible hours, including evenings, weekends, and holidays