Warehouse Operations Manager

4 weeks ago


Houston, Texas, United States Restaurant Depot Full time
Job Summary:

As a key member of our Restaurant Depot team, the Warehouse Operations Manager will be responsible for ensuring the efficient operation of the Branch to guarantee customer satisfaction and projected bottom line profit. This role involves managing personnel issues and supervision, maintaining a positive company image by providing courteous, friendly, and efficient customer service, and ensuring employees are aware of expectations, properly trained, and held accountable for their actions.

Key Responsibilities:

General operations of the Branch

Develops strong business relationships with customers by maintaining open communication and quickly resolving problems

Ensures compliance with established policies and procedures, including safety, personnel, security, pest control, and shrink control

Reviews financial and operational reports and takes necessary actions based on report results

Directs subordinates to ensure timely and accurate management of all warehouse operations, including safety, sanitation, shelf labels, inventory, merchandising, receiving, stocking, stacking position, order pulling, shipping, and in-store customer service

Defines the service standards and operational mission of the branch, communicates it to employees, and monitors activities to meet branch goals

Maximizes all sales opportunities by ensuring high levels of customer service while meeting budgetary guidelines

Manages selection, annual performance appraisals, and professional development of all management-level personnel

Directly supervises and manages department managers

Coaches managers on employee relation issues, such as new hires, transfers, promotions, demotions, and disciplinary action, including termination

Maintains communication with Corporate Offices to ensure compliance with company policies and procedures, as well as state and federal laws and regulations

Reviews inventory on a regular basis to ensure accuracy and availability of products

Completes and processes necessary reports and paperwork accurately and timely

Requirements:

Bachelor's degree (preferred but not required)

Minimum 4 years of management experience in food service or grocery distribution in a supermarket, club warehouse, big box, or mass merchandising environment

Background in P&L, inventory control, merchandising, hiring/training staff, front-end, merchandising, cash control, payroll, security/loss prevention

Strong leadership skills, capable of running a high-volume warehouse operation

Excellent communication, organizational, and people management/training skills, with a strong customer service orientation

Commitment to company values and strong customer orientation

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