Warehouse Operations Manager
4 weeks ago
As a key member of our Restaurant Depot team, the Warehouse Operations Manager will be responsible for ensuring the efficient operation of the Branch to guarantee customer satisfaction and projected bottom line profit. This role involves managing personnel issues and supervision, maintaining a positive company image by providing courteous, friendly, and efficient customer service, and ensuring employees are aware of expectations, properly trained, and held accountable for their actions.
Key Responsibilities:
General operations of the Branch
Develops strong business relationships with customers by maintaining open communication and quickly resolving problems
Ensures compliance with established policies and procedures, including safety, personnel, security, pest control, and shrink control
Reviews financial and operational reports and takes necessary actions based on report results
Directs subordinates to ensure timely and accurate management of all warehouse operations, including safety, sanitation, shelf labels, inventory, merchandising, receiving, stocking, stacking position, order pulling, shipping, and in-store customer service
Defines the service standards and operational mission of the branch, communicates it to employees, and monitors activities to meet branch goals
Maximizes all sales opportunities by ensuring high levels of customer service while meeting budgetary guidelines
Manages selection, annual performance appraisals, and professional development of all management-level personnel
Directly supervises and manages department managers
Coaches managers on employee relation issues, such as new hires, transfers, promotions, demotions, and disciplinary action, including termination
Maintains communication with Corporate Offices to ensure compliance with company policies and procedures, as well as state and federal laws and regulations
Reviews inventory on a regular basis to ensure accuracy and availability of products
Completes and processes necessary reports and paperwork accurately and timely
Requirements:
Bachelor's degree (preferred but not required)
Minimum 4 years of management experience in food service or grocery distribution in a supermarket, club warehouse, big box, or mass merchandising environment
Background in P&L, inventory control, merchandising, hiring/training staff, front-end, merchandising, cash control, payroll, security/loss prevention
Strong leadership skills, capable of running a high-volume warehouse operation
Excellent communication, organizational, and people management/training skills, with a strong customer service orientation
Commitment to company values and strong customer orientation
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