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Mobility Program Coordinator

4 weeks ago

Toledo, Ohio, United States Toledo Area Regional Transit Authority Full time
Job Title: Mobility Specialist

Join the Toledo Area Regional Transit Authority (TARTA) team as a Mobility Specialist, playing a vital role in ensuring the accessibility and mobility of our community.

Job Summary:

We are seeking a highly skilled and compassionate Mobility Specialist to oversee the functional assessment process for individuals applying for complimentary paratransit services. As a key member of our team, you will prepare and maintain assessment reports, records, and training manuals, process applications, and provide exceptional customer service.

Key Responsibilities:
  • Evaluate and assess individuals' eligibility for paratransit services, ensuring a fair and equitable process.
  • Maintain accurate and up-to-date records of clients served, transportation services provided, and assessment outcomes.
  • Collaborate with the Department Assistant to set up and complete in-person, phone, and file assessments.
  • Document and maintain customer files, including records of contacts, file reviews, assessments, and outcomes.
  • Communicate effectively with medical staff and personnel to follow up on applications and assessments.
  • Provide instruction and consultation on the use of TARTA, TARPS, and pedestrian safety, as well as community awareness.
  • Maintain records and documentation as required, adhering to TARTA's policies and procedures.
  • Represent TARTA in requests for personalized transportation and presentations to community organizations.
  • Provide information related to public transit travel issues with parents and group homes.
  • Identify, investigate, and resolve conflicts regarding No Show penalties.
  • Maintain knowledge of TARTA and TARPS systems and other transportation systems.
  • Conduct meetings with current TARTA and TARPS riders, fostering strong relationships and communication.
  • Work collaboratively with other staff members, promoting a positive and inclusive work environment.
  • Provide feedback to the immediate supervisor that could benefit or improve the program, and may be required to orient individuals assigned to the department.
  • Participate in special transportation committee meetings, contributing to the development of policies and procedures.
  • Perform other related duties as required, ensuring the effective delivery of mobility services.
Requirements:
  • Bachelor's degree in social services, education, rehabilitation, or a related field, or four years of equivalent work experience in these areas.
  • One year of experience working in areas of habilitation or habilitation services.
  • Valid driver's license.
  • Standard First Aid/CPR certification.
  • Requires own transportation.
  • Must be physically and functionally qualified to perform all duties assigned to this position, with or without reasonable accommodation.

TARTA is an Equal Employment Opportunity (EEO) employer, committed to diversity and inclusion. We do not discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws.