Logistics Operations Coordinator
1 week ago
Industry: Logistics
Position: Customer Service Representative/Warehouse Coordinator
Employment Type: Contract to Hire
Working Hours: Monday to Friday, 6:00 AM – 2:30 PM
Compensation: $22.25 per hour
Interview Process: One interview on-site
Role Responsibilities:
- Provide assistance to clients and business associates through phone and email communications.
- Address customer concerns with professionalism and composure.
- Identify, evaluate, and resolve issues effectively.
- Track and monitor the status of delivery routes.
- Verify haul-away pod stamps and manage scanning processes.
- Implement changes or cancellations for delivery orders as needed.
Qualifications:
- Proficiency in Microsoft Office Suite, including MS Project, Word, Excel, and PowerPoint.
- High school diploma or equivalent educational background.
- Minimum of one year of relevant experience, ideally in a call center setting.
- Exceptional customer service abilities with a focus on issue resolution.
- Strong multitasking capabilities and excellent organizational skills.
- Ability to perform well under pressure while delivering superior customer solutions.
Preferred Qualifications:
- Experience in customer service within the logistics or warehouse sector.
- Familiarity with SAP software.
Compensation and Benefits:
The hourly rate for this position is $22.25. Compensation may vary based on skills, experience, and education. Benefit packages commence on the 31st day of employment and include medical, dental, and vision insurance, along with HSA, FSA, and DCFSA account options. Employees will also have access to a 401k retirement plan with employer matching, as well as paid sick leave and other paid time off as mandated by applicable law.
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