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Cruise Line Operations Manager

1 week ago

Fort Lauderdale, Florida, United States Carnival Cruise Line Full time

As a key member of the Carnival Cruise Line team, you will play a critical role in driving operational efficiency and excellence within our Sales organization. In this challenging and rewarding position, you will lead a team of analysts, project managers, and process engineers to ensure seamless CRM operations and effective lead management processes.

Your primary responsibilities will include:

  • Providing leadership and guidance to the team, fostering collaboration, and supporting professional development.

  • Generating ad-hoc reports, aligning reporting processes across locations, and ensuring consistent lead qualification and reporting accuracy.

  • E nsuring delivery of support for CRM systems (Siebel/Salesforce), troubleshooting issues, and supporting system transitions, including data migration and integration.

  • Managing lead assignments, qualifications, and data flows, overseeing monthly Do Not Call Registry checks, and handling onboarding/offboarding processes.

  • Identifying and driving process improvement initiatives, collaborating with IT and sales leadership, and analyzing lead management processes to enhance reporting capabilities and workflow efficiency.

  • Collaborating with cross-functional teams on change management initiatives, logging and tracking Jira tickets, and conducting user acceptance testing (UAT) for system transitions.

  • C reating and updating training materials, coordinating with Learning & Development teams, and serving as the Subject Matter Expert for training updates and process changes.