BMC Remedy ITSM Administrator

4 weeks ago


Des Moines, Iowa, United States Saxon Global Full time
Job Summary

We are seeking a highly skilled BMC Remedy ITSM Administrator to join our team at Saxon Global. As a key member of our support team, you will be responsible for ensuring the smooth operation of our Remedy platform, providing top-notch support to our engineers, and collaborating closely with the team to resolve issues and improve platform performance.

Key Responsibilities
  • Administer and develop Remedy ITSM Suite, including UDM, Pentaho Spoon, and ADDM Discovery and Asset Management CMDB.
  • Monitor and troubleshoot Remedy environments operating on Windows, Linux, SQL, and Oracle.
  • Provide infrastructure/server administration support and experience with integrating other systems with BMC Remedy.
  • Collaborate with the support team to resolve issues and improve platform performance, including working with product vendors and customers.
  • Develop and maintain a thorough understanding of ITIL and IT Service Management concepts.
Requirements
  • Demonstrated experience with Remedy ITSM Suite administration and development.
  • Strong working knowledge of Remedy environments operating on Windows, Linux, SQL, and Oracle.
  • Infrastructure/server administration experience.
  • Experience with integrating other systems with BMC Remedy.
  • Thorough understanding of ITIL and IT Service Management concepts.
Work Environment

The ideal candidate will be flexible and able to work with the support team to create a schedule that meets the needs of the team and the platform. While remote work is an option, the client strongly prefers onsite work in Des Moines, Iowa. The support centre is located in India, so the candidate must be able to work with the support team to create a schedule that meets the needs of the team and the platform.



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