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Restaurant Supervisor
2 months ago
We are seeking a highly motivated and experienced Restaurant Supervisor to join our team at Shamin Hotels. As a Restaurant Supervisor, you will be responsible for overseeing the daily operations of the restaurant, ensuring efficient workflow, excellent customer service, and adherence to quality standards.
Key Responsibilities- Provide leadership and direction to restaurant staff, including servers, hosts/hostesses, and bartenders, to ensure smooth operations and exceptional service.
- Train new hires and provide ongoing training to existing staff members on service standards, menu knowledge, and customer interaction skills.
- Create and manage staff schedules to ensure adequate coverage during peak hours and optimize labor costs while meeting business demands.
- Lead by example in delivering excellent customer service, handling guest inquiries or complaints promptly and professionally, and ensuring guest satisfaction.
- Monitor food quality, presentation, and portion sizes to ensure consistency and adherence to established standards.
- Oversee inventory levels of food, beverages, and supplies, and coordinate with management to place orders as needed to maintain adequate stock levels.
- Ensure compliance with health and safety regulations, sanitation standards, and alcohol service laws, and address any issues or concerns promptly.
- Assist in controlling costs and maximizing profitability through effective cost management, portion control, and minimizing waste.
- Motivate and inspire team members to perform at their best, recognize achievements, and address performance issues as necessary.
- Proven experience in a supervisory or leadership role in the restaurant industry, with a strong understanding of restaurant operations and customer service principles.
- Excellent leadership and interpersonal skills, with the ability to motivate and coach team members to achieve goals and maintain high standards.
- Clear and effective communication skills, both verbal and written, with the ability to communicate with staff, management, and guests.
- Strong problem-solving skills, with the ability to address issues or conflicts calmly and effectively.
- Familiarity with POS systems for order processing and transactions.
- High school diploma or equivalent; additional education or certifications in hospitality management or related field is a plus.
Shamin Hotels is an award-winning hospitality organization with over 9,000 rooms in 76 properties. We are committed to developing experiential accommodations across many market segments while providing extraordinary experiences for a wide range of guests as well as growth opportunities for our associates.
We are an equal opportunity employer and welcome applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.
