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Retail Sales Leader

2 months ago

Richmond, Virginia, United States Chico's Full time
Job Summary

We are seeking a highly motivated and experienced Assistant Store Manager to join our team at Chico's. As a key member of our retail leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • Sales and Profitability
    • Analyze sales reports and key performance indicators (KPIs) to determine business needs and execute in-store business and sales strategies.
    • Establish and communicate clear expectations, holding the store team and yourself accountable for achieving brand, performance, and behavior standards.
  • Operational Excellence
    • Control payroll and supply budgets.
    • Perform and oversee basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review, and payroll accuracy documents.
  • Customer Experience
    • Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omnichannel experience.
    • Ensure prompt resolution of customer concerns.
  • Talent Development
    • Assist in recruiting, hiring, and developing a high-performing team.
    • Support, implement, and provide follow-up for all training programs, seminars, etc.
Requirements
  • High school diploma or equivalent.
  • 2+ years of retail management experience preferred.
  • Must be 18 years of age or older.
  • Excellent communication, verbal, and written skills.
  • Able to learn or adapt to technology provided by the company.
  • Proven excellent customer service skills with statistical track record in all areas of sales and leadership.
  • Strong organizational skills and ability to multi-task in a fast-paced environment.
  • Strong leadership qualities, training, and team-building skills.
  • Knowledge of administrative aspects of store operations.
  • Able to communicate with customers and staff.
Physical Requirements
  • Constant walking/standing (8-hour shift).
  • Occasional lifting up to 50 lbs. (1-33% of 8-hour shift).
  • Frequent climbing (34%-66% of 8-hour shift).