Furniture Department Lead

2 weeks ago


Grants Pass, Oregon, United States Kroger Full time
Furniture Department Lead

We are seeking a highly skilled and customer-focused Furniture Department Lead to join our team at Kroger. As a key member of our sales floor team, you will be responsible for creating an exceptional customer experience through exceptional service, establishing and maintaining a safe and clean environment, and achieving sales and profit goals.

Key Responsibilities:
  • Provide outstanding customer service and create a welcoming environment for customers
  • Establish and maintain a safe and clean environment that encourages customer loyalty
  • Monitor and control quality assurance standards to ensure excellent customer experience
  • Support day-to-day department operations and achieve sales and profit goals
  • Embody the Kroger Customer 1st strategy and encourage associates to deliver excellent customer service
  • Adhere to all local, state, and federal health and civil codes
  • Gain and maintain knowledge of products sold within the department and be able to respond to customer questions
  • Stay current with present, future, seasonal, and special ads
  • Maintain awareness of inventory/stocking conditions and note any discrepancies
  • Observe scheduled shift operating hours and demonstrate creative merchandising
  • Condition all products in assigned sections according to company policy
  • Understand and perform cashier functions
  • Ensure all current merchandising, customer service, labor control, expense, and supply controls are being followed
  • Reinforce safety programs by complying with safety procedures and identifying unsafe conditions
  • Practice preventive maintenance by inspecting equipment and notifying management of any items in need of repair
  • Notify management of customer or employee accidents and report all safety risks or issues
Requirements:
  • Effective communication skills
  • Knowledge of basic math: counting, addition, and subtraction
  • Ability to handle stressful situations
  • Must be able to meet the minimum physical demands of the position
  • Must be 18 or older
  • Desired: retail experience, high school diploma or equivalent, second language: speaking, reading, and/or writing


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