Automotive Service Representative

1 month ago


Manassas Park, United States Pep Boys Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Service Representative to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service, engaging with customers, and selling parts and services that meet their needs.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Engage with customers, building trust and understanding their needs, and communicating processes and timelines effectively.
  • Sell parts and services that meet customer needs, adhering to Company Customer Care standards.
  • Organize and prioritize work orders and register transactions, ensuring efficient and effective service delivery.
  • Assist with various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair.
  • Partner with management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Effectively communicate with all associates, management, and customers, interpreting and retaining information and applying knowledge appropriately.
Requirements
  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One year of related experience in the automotive service environment.
  • One year of sales experience preferred.
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.
  • Ability to apply mathematical formulas to calculate commissions and discounts.
  • Strong verbal communication skills.
  • Strong customer service skills.
  • Ability to work Days, Nights, Weekends, Holidays.

  • Automotive Mechanic

    2 weeks ago


    Manassas Park, United States Icahn Automotive Full time

    Job SummaryWe are seeking a skilled Automotive Technician to join our team at Icahn Automotive. As a key member of our team, you will be responsible for the efficient diagnosis, repair, and replacement of general automotive parts and accessories.Key Responsibilities:Diagnose and repair a wide variety of automotive issuesInteract with customers to deliver...


  • Manassas Park, United States Pep Boys Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the growth of our organization.Key ResponsibilitiesProvide exceptional...


  • Manassas Park, United States Icahn Automotive Full time

    Job SummaryWe are seeking a skilled Automotive Technician to join our team at Icahn Automotive. As a key member of our team, you will be responsible for diagnosing and repairing a wide range of automotive issues, ensuring that our customers receive exceptional service and support.Key ResponsibilitiesConduct thorough diagnoses of vehicle problems and develop...


  • Highland Park, Illinois, United States Murgado Automotive Group Full time

    Acura of Highland Park, a proud member of the Murgado Automotive Group, is dedicated to delivering top-tier automotive services and luxury experiences to our customers.We represent prestigious brands and provide a dynamic work environment where professional growth and development are highly encouraged.Position Overview:We are seeking a skilled and dedicated...


  • Orchard Park, New York, United States Towne Automotive Full time

    Towne Automotive is seeking a skilled Service Appointment Coordinator to coordinate incoming phone calls and internet appointment requests with the service managers and technicians. This is a fast-paced position that requires timely response to all inbound calls/internet inquiries, convenient scheduling of all appointments, and courtesy follow-up calls. The...


  • Buena Park, California, United States Sonic Automotive Full time

    Job SummaryThe Automotive Service Technician is a key member of our team, responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards.Key ResponsibilitiesReceive repair orders from dispatcher and take to stall area.Perform work as outlined on repair order with efficiency and accuracy, in...


  • Highland Park, Illinois, United States Murgado Automotive Group Full time

    Position OverviewWe are seeking a skilled and dedicated Automotive Technician to join our team at Acura of Highland Park, a proud member of the Murgado Automotive Group.As an Automotive Technician at Acura of Highland Park, you will be responsible for performing maintenance, diagnostics, and repair services on a wide range of vehicles.This is a fantastic...


  • Litchfield Park, Arizona, United States Wilhelm Automotive Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented General Service Technician to join our team at Wilhelm Automotive. As a key member of our service team, you will be responsible for providing exceptional customer service and performing a variety of automotive service repairs.Key ResponsibilitiesConduct non-technical automotive service repairs,...


  • College Park, Maryland, United States Group 1 Automotive Full time

    Unlock Your Potential with Group 1 AutomotiveAt Group 1 Automotive, we're committed to excellence in automotive retail sales and service. We're seeking skilled Automotive Technicians/Mechanics to join our team and contribute to our success.What We Offer:Competitive Market Pay, Plus BonusesA Dynamic Working Environment with State-of-the-Art...


  • Manassas Park, United States Sheehy Auto Full time

    Job Title: Automotive Sales ConsultantWe are seeking a highly motivated and enthusiastic Automotive Sales Consultant to join our team at Sheehy Auto Stores. As a Sales Consultant, you will be responsible for exceeding customer expectations by providing exceptional sales and customer service skills.Responsibilities:Determine customer vehicle needs through...


  • Litchfield Park, Arizona, United States Wilhelm Automotive Full time

    Job Title: General Service TechnicianWe are seeking a skilled and detail-oriented General Service Technician to join our team at Wilhelm Automotive. As a General Service Technician, you will be responsible for conducting non-technical automotive service repairs, including oil changes, tire and wheel services, and maintaining the cleanliness of our shop.Key...


  • College Park, Maryland, United States Group 1 Automotive Full time

    Unlock Your Potential with Group 1 AutomotiveAt Group 1 Automotive, we're committed to excellence in automotive retail sales and service. We're seeking highly skilled Automotive Technicians/Mechanics to join our team.What We Offer:Competitive Pay and Bonuses based on experienceA Dynamic Work Environment with the latest equipment and technologyStructured...


  • Manassas, Virginia, United States Joyce Koons Automotive Full time

    Customer Service Representative **About the Role** We are seeking a highly skilled Customer Service Representative to join our team at Joyce Koons Honda Buick GMC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive and welcoming experience for all...


  • Buena Park, California, United States Sonic Automotive Full time

    Job DescriptionThe Automotive Service Technician is a key role at Sonic Automotive, responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards.Duties and Responsibilities:Receive repair orders from the dispatcher and take them to the stall area.Perform work as outlined on the repair order with...


  • Orchard Park, New York, United States Towne Automotive Full time

    Towne Automotive is seeking a detail-oriented and organized individual to fill the role of Service Appointment Coordinator.About the Role:Coordinate incoming phone calls and internet appointment requests with service managers and technicians.Ensure timely responses to all inbound calls and internet inquiries.Conveniently schedule all appointments.Answer...


  • Orchard Park, United States Bauer Automotive Inc Full time

    Job DescriptionWe are seeking a skilled professional to join our team at Bauer Automotive Inc as a Service Writer/Manager. The ideal candidate will have a strong understanding of computer systems and be able to efficiently order parts.Excellent communication skills are essential for this role, as the successful candidate will be responsible for interacting...


  • College Park, Maryland, United States Mavis Tire Supply Full time

    About the PositionWe are seeking highly skilled and motivated individuals to join our team as Automotive Assistants and Service Managers at Mavis Tires & Brakes at Discount Prices. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the efficient operation of our repair shop, and maintaining a safe and...


  • Orange Park, Florida, United States Pep Boys Full time

    Customer Service Advisor at Pep BoysWe are seeking a skilled Customer Service Advisor to join our team at Pep Boys. As a key member of our team, you will be responsible for engaging with customers, scheduling appointments, and building trust to understand their needs.Key Responsibilities:Engage with customers to understand their needs and provide...


  • Pinellas Park, Florida, United States Icahn Automotive Full time

    Icahn Automotive Park Blvd.Job SummaryAs a Master Technician at Icahn Automotive, you will be responsible for diagnosing and repairing complex automotive issues, including brake and hydraulic, exhaust, primary and advanced fuel ignition and electrical, suspension and alignment, etc. You will also be expected to effectively communicate technical diagnoses and...


  • Oak Park, Illinois, United States Icahn Automotive Full time

    Icahn Automotive S.Ridgeland Ave [Automotive Mechanic]Job SummaryAs an Automotive Technician at Icahn Automotive, you will be responsible for the efficient diagnosis, repair, and replacement of general automotive parts and accessories. You will directly interact with customers, delivering superior service by educating them on the problems and proposed...