Loft Orbital Space Engineer
2 days ago
As a leader in the satellite industry, Loft Orbital is dedicated to empowering organizations to access space and unlock new opportunities. Our innovative approach to satellite services makes it faster, simpler, and more cost-effective for businesses to interact with space.
Job OverviewWe are seeking a highly skilled Customer Operations Engineer to join our team. This role involves working closely with customers and internal stakeholders to ensure exceptional customer experiences throughout Loft's mission deployments.
You will leverage your technical expertise to address customer objectives, serve as the primary contact for on-orbit mission execution, and facilitate issue resolution and collaboration with Product teams.
Your success will depend on your ability to work effectively with customers and internal stakeholders, leveraging your technical knowledge to deliver outstanding customer satisfaction.
Key Responsibilities- Serve as Loft's frontline interface with customers, helping them use Cockpit's tools effectively for mission planning and payload operations
- Work with customers and internal stakeholders to identify the lowest friction solutions to customer needs
- Improve Cockpit functionality as a developer through implementation improvements and automation
- Help translate feedback from customers into a Cockpit feature roadmap
- Minimum 3 years experience in space company or organization, with exposure to satellite operations and/or assembly, integration, and test
- Exposure to both ground software and flight software (note: you will not be expected to write flight software)
- Experience writing software scripts in Python
- Exposure to Docker containers as well as general DevOps exposure
- Preferred: Experience with GNC / Orbits
- 100% company-paid medical, dental, and vision insurance option for employees and dependents
- Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA
- 100% employer paid Life, AD&D, Short-Term, and Long-Term Disability insurance
- Flexible Time Off policy for vacation and sick leave, and 12 paid holidays
- 401(k) plan and equity options
- Daily catered lunches and snacks
- International exposure to our team in France
- Fully paid parental leave; 14 weeks for primary caregiver and 10 weeks for secondary caregiver
- Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support
- Off-sites and many social events and celebrations
- Relocation assistance when applicable
The estimated salary for this role is between $100,000 and $140,000 per year, depending on your education, experience, knowledge, skills, and abilities.
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