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Lead UX Researcher, AI Innovator

2 months ago

New York, New York, United States PayPal Full time
About the Role

We are seeking a highly skilled Lead UX Researcher to join our AI & Personalization research team. As a key member of our team, you will play a pivotal role in shaping the evolution of our AI and personalization products.

As a Lead UX Researcher, you will be responsible for conducting research programs that bring team members answers to their most important questions, and help to define new research questions and initiatives.

You will craft compelling narratives that bring our stakeholders closer to our customers, and be the voice of the customer across the organization.

Responsibilities
  • Be an influential member of a cross-functional product team(s) by identifying research opportunities, scoping program requirements, shaping the product roadmap, guiding the evolution of the design, and otherwise championing the voice of the customer across the organization.
  • Independently own and drive research programs from beginning to end: identify the right research questions, define the participant sample, choose the best methodology, design the study, and execute with attention to detail and a high level of rigor.
  • Skillfully and effectively present compelling insights and recommendations to multiple teams and leaders across the organization, leveraging strong storytelling skills to facilitate constructive debate and drive customer-centric decision-making.
  • Successfully leverage insights across various research functions and data sources (e.g. market research, product marketing, analytics, etc.) throughout the product development lifecycle.
  • Act as a vital liaison between design, product management, and marketing teams, driving alignment across all stakeholders.
  • Expertly facilitate workshops and design sprints by surfacing relevant findings, pitching research opportunities, and influencing the evolution of our product and design strategy.
  • Act as a thought leader across our thriving Experience Design community: drive strategic change initiatives, advocate for user-centric approaches, optimize workflows, and establish best practices that evolve our craft.
  • Model a growth mindset by actively seeking and providing feedback, experimenting with new approaches, working to expand your skillset, and mentoring other researchers to help them grow.
Requirements
  • Masters, Bachelors, or Professional degree backed by 6+ years of experience in design, research, or related fields, demonstrating creativity, leadership, and significant impact within each previous role.
  • Proficient in a variety of qualitative research methods and approaches: in-depth interviews, diary studies, contextual inquiry, participatory research, observational research, etc.
  • Proficient in a variety of service design approaches and artifact development: co-creation sessions, ideation workshops, journey maps, service blueprints, etc.
  • Strong cross-functional collaboration experience, including partnering with product management, design, marketing, and other key stakeholders to facilitate constructive debate, align product and design strategies, and deliver insights in a compelling narrative that drives change.
  • Experience with quantitative research methods and approaches preferred; demonstrated understanding of choice-modelling survey design and analysis, significance testing, statistical analysis, concept testing, etc.
  • Experience in financial services, e-commerce, or related industries preferred; demonstrated understanding of sector-specific challenges, needs, and opportunities.
  • Experience in conducting research for AI and/or personalization products preferred.
About PayPal

PayPal is a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect.

We are committed to building an equitable and inclusive global economy, and we can't do this without our most important asset - you. That's why we offer benefits to help you thrive in every stage of life.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit here.

What We Offer
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A flexible work environment, including remote work options.
  • Employee shares options.
  • A commitment to diversity and inclusion.
How to Apply

If you are a motivated and experienced UX Researcher looking for a new challenge, please submit your application. We look forward to hearing from you