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Hotel Ambassador
1 week ago
**Job Title: Guest Experience Manager**
We are seeking an experienced Guest Experience Manager to join our team at the Upper Arlington TownePlace Suites. In this role, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
About Our Team
At Shaner Hotels, we pride ourselves on delivering outstanding experiences to our guests. Our team of hospitality professionals is dedicated to ensuring that every guest feels valued and cared for during their stay.
Key Responsibilities
- Provide exceptional customer service to guests, including check-in/check-out, payment processing, and information dissemination.
- Maintain a professional demeanor at all times, handling guest complaints with tact and diplomacy.
- Work collaboratively with other departments to ensure seamless operations and excellent guest satisfaction.
- Perform various administrative tasks, such as generating reports and resolving discrepancies.
Requirements
- High school diploma or equivalent required.
- Minimum one year customer service experience; hotel experience preferred.
- Excellent communication and interpersonal skills.
- Bilingual English/Spanish a plus.