Food Order Coordinator

7 days ago


Alpine, United States Viejas Casino & Resort Full time
Job Summary

The Expediter is a key member of our F&B team, responsible for ensuring the smooth flow of restaurant food orders from receipt to delivery. This role requires strong communication and organizational skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Order Verification: Verify food order tickets with servers' names and prepare exact orders for pick-up.
  • Quality Control: Verify the quality and presentation of food to ensure it meets our high standards.
  • Order Delivery: Occasionally, expedite orders to tables, delivering food to guests according to seat number.
  • Inventory Management: Rotate inventory on the service line, including breads, condiments, consumables, and perishables.
  • Prep Station Maintenance: Keep the prep station clean and stocked with necessary supplies.
  • Liaison Role: Act as a liaison between servers and the kitchen, ensuring seamless communication and service.
  • Side Work: Complete side work tasks before clocking out to maintain a clean and organized workspace.
  • Guest Interaction: Respond to guests' questions, problems, or concerns in a professional and courteous manner.
  • Menu Knowledge: Maintain in-depth knowledge of menus, including ingredients, common allergies, and food/drink terminology.
  • Regulatory Compliance: Follow and comply with applicable governmental laws and regulations, company policies, and standard operating procedures.
  • Safety and Sanitation: Practice safe work habits and maintain a clean, safe, and hazard-free work environment.
Requirements
  • Education: High school diploma or general education degree preferred.
  • Certifications: Food Handler's Card required; RASS or TIPS Certification of alcohol awareness program must be obtained within 90 days of employment and maintained current.
  • Experience: 1-2 years or more of related experience or training.
  • Skills: Bilingual in Spanish preferred; good verbal and interpersonal relations skills; ability to work in a fast-paced, high-stress environment; physically agile and strong enough to lift large serving trays.

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