Customer Experience Team Lead

2 weeks ago


Gainesville, Georgia, United States Vitruvian Consulting, Inc. Full time
About Our Client

Vitruvian Consulting, Inc. is proud to partner with a leading provider of state-of-the-art processing equipment for the food industry.

Job Summary

We are seeking a highly skilled Customer Experience Supervisor to join our team. As a key member of our client's organization, you will be responsible for ensuring exceptional customer satisfaction and driving business growth through strategic planning and execution.

Key Responsibilities
  1. Develop and implement customer experience strategies to drive business growth and improve customer satisfaction.
  2. Collaborate with cross-functional teams to identify and prioritize customer experience improvement opportunities.
  3. Design and deliver training programs to enhance customer-facing skills and knowledge.
  4. Analyze customer feedback and data to inform business decisions and drive continuous improvement.
  5. Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
Requirements

To be successful in this role, you will need:

  • Proven experience in customer experience management or a related field.
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.


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