Breakfast Attendant

4 weeks ago


Nashville, Tennessee, United States Aimbridge Hospitality Full time
Job Summary

The Complimentary AM Attendant is responsible for delivering exceptional service to guests in a timely and courteous manner within the hotel's complimentary breakfast area. This role requires a strong understanding of hotel-brand standards, guest expectations, and the unique characteristics of the hotel and local area.

Responsibilities
  • Provide high-quality service to guests in a friendly and professional manner.
  • Maintain a clean and organized work environment, adhering to hotel standards.
  • Ensure quality control of menus, including cleanliness and appearance.
  • Clear, clean, and reset tables/hotel spaces as needed.
  • Accommodate special requests made by guests or offer alternatives.
  • Communicate with other departments regarding in-house VIPs and special requests.
  • Support beverage and food service areas, including washing dishes and restocking supplies.
  • Answer telephones according to hotel standards.
  • Have a thorough knowledge of menus and current specials.
  • Carry out cashiering functions and end-of-shift paperwork.
  • Perform opening and closing procedures and side work duties.
  • Answer questions about the hotel, hotel-brand standards, and local area attractions.
Requirements
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • High School diploma or equivalent and/or experience in a hotel or related field preferred.
  • Must be willing and able to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Must meet the legal age to serve alcoholic beverages and pass a responsible serving course, such as TIPS, as required by the property.
  • Must be able to obtain and provide a Food Handlers card, as required by the city/county/state.
  • Ability to handle stressful situations in a calm and professional manner.
  • Understanding of hotel products and guest services.
  • Demonstrates a positive attitude and a desire to be of service to others.
About Aimbridge Hospitality

Aimbridge Hospitality is a global leader in third-party hotel management, with a portfolio of over 1,550 hotels in all 50 states and 22 countries. Our associates are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.



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