Customer Support Specialist

4 days ago


Somerset, New Jersey, United States BEUMER Group Full time
About the Job

BEUMER Group is an international manufacturing leader in intralogistics, and we are seeking a highly skilled Customer Support Specialist to join our team. This is a unique opportunity to work in a fast-paced environment, providing exceptional customer support and critical communication with our customers and technical departments.

The ideal candidate will have 5+ years of experience in technical customer support and administration, with a strong background in project coordination and time management. Proficiency in Microsoft Office, Teams, and ERP systems is a must.

This is a traditional office-based position, focused on administrative and coordination tasks within a project environment. The salary for this role is $60,000 - $80,000 per year, depending on experience.

Key Responsibilities:

  1. Provide exceptional customer support by maintaining regular communication with customers and resolving any issues or concerns in a timely manner.
  2. Work collaboratively with sister companies and internal technical personnel to develop solutions and generate estimates and proposals for submittal and discussion with customers.
  3. Assist in the setup of new service projects, including invoicing, purchase order generation, and coordination of invoices.
  4. Process service support orders, proposals, and estimates, ensuring flexibility in response to shifting priorities.
  5. Conduct regular reviews of estimated versus actual project costs, including reconciliation of time sheets and expense reports for field technicians.
  6. Support project management activities related to Customer Support projects.
  7. Prepare and disseminate various documents from customer purchase order through final invoicing.


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