Customer Support Specialist
4 days ago
BEUMER Group is an international manufacturing leader in intralogistics, and we are seeking a highly skilled Customer Support Specialist to join our team. This is a unique opportunity to work in a fast-paced environment, providing exceptional customer support and critical communication with our customers and technical departments.
The ideal candidate will have 5+ years of experience in technical customer support and administration, with a strong background in project coordination and time management. Proficiency in Microsoft Office, Teams, and ERP systems is a must.
This is a traditional office-based position, focused on administrative and coordination tasks within a project environment. The salary for this role is $60,000 - $80,000 per year, depending on experience.
Key Responsibilities:
- Provide exceptional customer support by maintaining regular communication with customers and resolving any issues or concerns in a timely manner.
- Work collaboratively with sister companies and internal technical personnel to develop solutions and generate estimates and proposals for submittal and discussion with customers.
- Assist in the setup of new service projects, including invoicing, purchase order generation, and coordination of invoices.
- Process service support orders, proposals, and estimates, ensuring flexibility in response to shifting priorities.
- Conduct regular reviews of estimated versus actual project costs, including reconciliation of time sheets and expense reports for field technicians.
- Support project management activities related to Customer Support projects.
- Prepare and disseminate various documents from customer purchase order through final invoicing.
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