Senior IT Service Management Specialist

3 weeks ago


Jersey City, New Jersey, United States MUFG Bank, Ltd. Full time
Company Overview

MUFG Bank, Ltd. is a leading global financial institution with a presence in over 40 countries. With a strong commitment to innovation and customer satisfaction, we are seeking a highly skilled IT Service Management Specialist to join our team.

Job Summary

We are looking for an experienced IT Service Management Specialist to design, implement, and maintain ServiceNow ITSM capabilities. The selected candidate will work closely with the ITSM process owners and SMEs to transform the IT Service Management platform while supporting the current state.

Key Responsibilities:
  • Design, develop, test, implement, and support ServiceNow ITSM capabilities
  • Collaborate with ITSM process/function owners and SMEs to implement and enhance capabilities
  • Lead requirements and design workshops, and implementation of ITSM
Requirements:

The ideal candidate will have a strong functional and technical understanding of ServiceNow's IT Service Management (ITSM) platform, as well as experience with platform administration/management, configuration, development, integration, upgrade, and continuous improvement. A bachelor's degree in Computer Science or a closely-related discipline is required.

Estimated Salary Range:

$120,000 - $180,000 per year, depending on location and experience.

Benefits:

MUFG offers a comprehensive benefits package, including health and wellness benefits, retirement plans, educational assistance, and training programs. We also offer discretionary performance-based bonus and/or incentive compensation.



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