Network Operations Manager

3 weeks ago

Vance, Alabama, United States Infosys Limited Digital Full time
Job Title: Network Operation/Infrastructure Manager

Infosys Limited Digital is seeking a highly skilled Network Operation/Infrastructure Manager to join our team. This role will be responsible for managing multiple service teams and building synergies between services. The ideal candidate will have a strong understanding of IT service management principles and experience in managing large IT operations and compliance.

Key Responsibilities:
  • Manage multiple service teams and build synergies between services
  • Understand and maintain the organization's ratio between service revenue, resource planning, and maintain the team
  • Responsible for service budget and quality
  • Create, modify, update, and populate service descriptions, operation-level agreements, and service offerings
  • Initiate necessary triggers/action plans based on threshold limits set in measurement indexes
  • Service level management and service reporting: Review, analyze, and set action plans to adhere to SLAs defined
  • Review, direct, and ensure SLA compliance across the region to ensure approved SLA processes covering all services and meet approved targets
  • Supplier management
Requirements:
  • Candidate must be located within commuting distance of Vance, AL, or be willing to relocate to the area. This position may require travel.
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • All applicants authorized to work in the United States are encouraged to apply.
  • At least 11 years of Information Technology experience.
  • At least 10 years of experience in IT asset management, incident/request management, problem management, change/release management, availability, and capacity management.
  • Experience in one or more areas of Datacenter operations - Compute, Virtualization, Storage, Network, Backup, Database, Middleware, AD/IAM, Tools, Application, and End-user compute operations.
  • Should have managed and team of 40-50 members, delivering/managing IT infrastructure operations. Should be hands-on in terms of technology. Should have an understanding of processes and quality aspects.
  • Ability to manage multiple related services and build synergies between services.
  • Ability to understand customer requirements and suggest feasible technology options available.
  • Should have ability to work with cross-cultural global teams.
  • Good understanding of general datacenter technologies.
  • Experience in partner delivery management.
  • Experience with executing transition and transformation projects.
  • Experience in managing large IT operations and compliance.
  • Experience in Upgrades, Migrations, Performance Tuning, and advanced Root cause analysis.
Preferred Qualifications:
  • Knowledge of BCMS principles, processes, and guidelines to deploy BCMS workflow.
  • Planning and coordination skills.
  • Good communication and analytical skills. Should be a capable leader.
  • Building collaborative partnerships - by interacting regularly with key influencers within and outside the organization.
  • Deep experience in customer handling, stakeholder management, and value-based delivery.
  • Ability to handle escalations, be a trusted advisor for the customer, and work closely with customers in defining solutions.
  • Ability to drive Service Improvement programs and drive service quality improvements.
  • Familiarity with working on proposals, billing, and charging topics.
  • Understanding of service level management process, related agreements - SLA/OLA, and workflow steps.
  • Analytical ability, business acumen.
  • Knowledge of capacity management process.
  • Planning and organizing - optimally organize the workload across the team.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face-to-face.

About Us

Infosys Limited Digital is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys Limited Digital provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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