Network Operations Manager

2 weeks ago


Vance, Alabama, United States Infosys Full time
Job Description

Infosys is seeking a highly skilled Network Operations Manager to manage multiple service teams and build synergies between services. This role will be responsible for understanding and maintaining the organization's ratio between service revenue, resource planning, and team management. The ideal candidate will have experience in managing large IT operations and compliance, as well as a strong understanding of general datacenter technologies.

Key Responsibilities:
  • Manage and maintain the relationship with suppliers to ensure committed SLAs are backed by backend agreements.
  • Define the scope of service contract and assess the expenses associated with the service.
  • Communicate IT service policies and processes, service availability, and service reporting to users.
  • Review and enforce control mechanisms for ITIL control process and review CMDB compliance on a periodic basis.
Requirements:
  • Bachelor's degree or foreign equivalent required from an accredited institution.
  • At least 11 years of Information Technology experience.
  • At least 10 years of experience in IT asset management, incident/request management, problem management, change/release management, availability, and capacity management.
  • Experience in one or more areas of Datacenter operations - Compute, Virtualization, Storage, Network, Backup, Database, Middleware, AD/IAM, Tools, Application, and End-user compute operations.
Preferred Qualifications:
  • Knowledge of BCMS principles, processes, and guidelines to deploy BCMS workflow.
  • Planning and coordination skills.
  • Good communication and analytical skills.
About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.



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