Sales Operations Supervisor

1 week ago

Snowmass Village, Colorado, United States Aspen Skiing Company Full time
Company Overview


Aspen Skiing Company, a prominent entity in the recreational industry, has a rich history dating back to 1946. The company operates four renowned mountains—Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk—delivering exceptional, sustainable, and transformative experiences in outdoor activities, culture, and nature.

Additionally, Aspen Skiing Company manages the esteemed Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail outlets, and a selection of sustainably sourced dining options located on the mountains.

With a vast expanse of 5,680 acres of skiable terrain, the company boasts over 40 ski lifts and more than 410 trails.

Aspen One serves as the parent organization, encompassing Aspen Skiing Company, Aspen Hospitality, and ASPENX, leveraging its influence to promote climate action, community involvement, and racial equity across all business units.

Position Overview


The Ticket Supervisor collaborates closely with the Manager to ensure outstanding service and a seamless sales experience for guests within the Mountain Sales Department.


This role is a 6-month position based in Snowmass.


The anticipated salary range for this position is $58,656 - $64,521, with actual compensation dependent on budget considerations and experience. All salaried positions are eligible for bonuses.


Applications for this role will be accepted on an ongoing basis.

Key Responsibilities
  • Provide leadership and support to sales agents within the Mountain Sales team.
  • Exhibit exceptional customer service consistently, upholding the team's standards for guest service excellence.
  • Oversee employee workflow and create team schedules.
  • Manage and procure administrative supplies for the department.
  • Deliver ongoing training to staff regarding operational standards, product knowledge, upselling techniques, and software usage.
  • Analyze team performance to identify trends and provide constructive feedback to management and the training team, collaborating on annual performance evaluations.
  • Address guest concerns promptly and professionally, ensuring timely resolution and communication of feedback to relevant parties.
  • Foster relationships with key personnel to facilitate effective cross-departmental communication.
  • Gain a comprehensive understanding of all aspects of the Mountain Sales Department, including access gates, self-service kiosks, and learning systems.
  • Demonstrate flexibility and the ability to work in various locations.
Qualifications
  • High School diploma or equivalent; a college degree is preferred.
  • Advanced leadership and team management skills are advantageous.
  • Strong computer proficiency, including typing skills and the ability to navigate multiple systems, is required.
  • Attention to detail and effective problem-solving skills are essential.
  • Excellent written and verbal communication skills are necessary.
  • Familiarity with Resort Technology Partners (RTP) software is a plus.
  • Experience handling cash transactions in US currency is required.
Additional Information


Supervision Given and Received
As a Ticket Supervisor, you will exercise general supervision over agents, assigning routine tasks and setting expectations in alignment with company policies. Responsibilities include planning, assigning, timekeeping, and directing work, as well as appraising performance and addressing employee concerns.


Under general supervision from the Ticket Manager, you will receive ongoing assignments and perform routine tasks with clearly defined expectations. Guidance and assistance will be available as needed, with work reviewed during scheduled check-ins.

Work Environment and Physical Demands
  • Ability to remain on your feet, kneel, and bend for extended periods.
  • Regularly work in challenging conditions requiring protective apparel to mitigate exposure to the elements, alongside an office environment.
  • Must be capable of lifting, pushing, or pulling up to 50 lbs, either independently or with assistance.
Job Benefits


This position is classified as a seasonal full-time role, eligible for various benefits, including:

  • Paid Time Off Programs
  • Paid Leave Programs
  • Employee Ski Pass
  • Additional company perks


The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.


This job description serves to indicate the general nature and level of work involved. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this role. Duties and responsibilities may change at any time with or without notice.


Aspen One/Aspen Skiing Company/Aspen Ventures/Aspen Hospitality is an equal opportunity employer.

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