Transportation Operations Specialist
2 weeks ago
Job Overview
As a key player in our team, the Transportation Operations Specialist will oversee essential Transportation Management processes, ensuring that Ryder's services align with client expectations.
Key Responsibilities
- Manage and monitor key performance indicators, conducting thorough root cause analyses using TM operating systems.
- Provide comprehensive support, ensuring accuracy and timeliness in data processing and reporting analysis.
- Collaborate with clients to address issues and facilitate smooth implementations.
- Work closely with internal subject matter experts to resolve challenges and support project rollouts.
- Generate and distribute weekly and monthly performance metrics, crafting detailed customer performance reports.
- Initiate and lead continuous process improvement initiatives, tracking their effectiveness.
- Assess transportation network costs and service performance, proposing and executing improvement strategies in collaboration with the Account Executive.
- Coordinate TM procurement activities to optimize cost and service solutions.
Additional Duties
- Undertake other responsibilities as assigned.
Required Skills and Qualifications
- Strong verbal and written communication skills.
- Bilingual proficiency in French and English is preferred for specific locations.
- Excellent planning and organizational abilities.
- High initiative and strong analytical skills.
- Proficient in interpreting complex statistical data.
- Computer literacy, particularly in Microsoft Office Suite (Excel, Word, Access, PowerPoint).
- Strong customer service orientation and effective presentation skills.
- Detail-oriented with a focus on customer satisfaction.
Educational Background
- A college degree or technical certification in Business, Logistics, or Transportation is required; a Bachelor's degree is preferred.
- A minimum of two years of relevant industry experience is necessary, with a focus on customs and freight flow management.
Travel Requirements
- No travel is expected for this position.
Compensation and Benefits
- Ryder offers a competitive salary, with potential for bonuses and incentives based on performance.
- Comprehensive health and welfare benefits, including medical, dental, vision, life insurance, and a 401(k) retirement savings plan, are available for full-time employees.
Equal Opportunity Employer
- Ryder is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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