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Housekeeping Manager

2 months ago

Kansas City, Missouri, United States Hotel Lotus Stadium Full time

About the Role

We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Hotel Lotus Stadium. As a key member of our hotel operations team, you will be responsible for leading the housekeeping department and ensuring that our guests receive exceptional sanitation and customer service.

Key Responsibilities

  • Oversee the housekeeping department budget and ensure that all cleaning supplies are adequately stocked.
  • Recruit, train, and develop a high-performing housekeeping team that consistently meets and exceeds our standards of cleanliness and customer satisfaction.
  • Supervise housekeeping staff as they perform daily assignments, including cleaning all guest rooms and public areas.
  • Document areas cleaned by room attendants and report any issues, such as room damage or maintenance requests, to the front office.
  • Ensure that all cleaning equipment is in good working condition and schedule repairs as needed.

Requirements

  • A High school diploma or GED is required.
  • At least 2+ years of experience in hospitality or guest services.
  • Well-versed in environmental services (EVS) including sanitation protocol and procedures, and how to use cleaning supplies and equipment.
  • Excellent leadership and communication skills, with a strong commitment to customer service.
  • Over 3 years of experience as an executive housekeeper, housekeeping manager, or similar.