Business Systems Analyst, Senior

2 days ago

Rancho Cordova, California, United States Blue Shield Of California Full time
Job Title: Business Systems Analyst, Senior

At Blue Shield of California, we're committed to improving productivity for our customer care teams by creating a seamless, interactive experience for users. As a Business Systems Analyst, Senior, you'll play a critical role in achieving this goal.

Your Role

You'll report to the Senior Manager of Product Management and use your troubleshooting and problem-solving skills to overcome organizational challenges.

Your Work
  • Conduct routine data analysis, needs assessments, and cost/benefit analysis to align information technology solutions with business initiatives.
  • Formulate and define routine systems scope and objectives through research combined with an understanding of applicable business systems and industry requirements.
  • Develop or modify information systems, including analysis of business and user needs, documenting requirements, and revising existing systems.
  • Identify a desired future state that addresses a business problem utilizing multiple analytic methodologies and business process modeling.
  • Manage requirements and analysis to the smallest set that will provide the biggest impact in advancing business objectives.
  • Test and implement technology.
  • Develop procedures to improve platform experience for users.
  • Analyze customer needs and identify areas for improvement.
  • Develop and maintain reporting tools.
Qualifications

To be successful in this role, you'll need:

  • A bachelor's degree or equivalent experience.
  • At least 5 years of prior relevant experience.
  • Customer Service call center experience.
  • Experience analyzing current business processes for process improvement opportunities.
  • Ability to work directly with internal partners to improve operational efficiencies and productivity.
  • Ability to create and present reports to leadership.
  • Participation in implementation efforts.

Pay Range: The pay range for this role is $80,200.00 to $111,100.00 for California. Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location, and current employee salaries for similar roles.

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