Business Systems Analyst, Senior
13 hours ago
The Platform Strategy & Operations team at Blue Shield of California is seeking a highly skilled Business Systems Analyst to join our Communications Team. As a key member of our team, you will play a critical role in improving productivity for our customer care teams by creating a seamless, interactive experience for users.
Your Responsibilities- Conduct routine data analysis, needs assessments, and cost/benefit analysis to align information technology solutions with business initiatives.
- Formulate and define routine systems scope and objectives through research combined with an understanding of applicable business systems and industry requirements.
- Develop or modify information systems, including analysis of business and user needs, documenting requirements, and revising existing systems.
- Identify a desired future state that addresses a business problem utilizing multiple analytic methodologies and business process modeling.
- Manage requirements and analysis to the smallest set that will provide the biggest impact in advancing business objectives.
- Test and implement technology.
- Develop procedures to improve platform experience for users.
- Analyze customer needs and identify areas for improvement.
- Develop and maintain reporting tools.
- Requires a bachelor's degree or equivalent experience.
- Requires at least 5 years of prior relevant experience.
- Requires Customer Service call center experience.
- Experience analyzing current business processes for process improvement opportunities.
- Work directly with internal partners to improve operational efficiencies and productivity.
- Create and present reports to leadership.
- Participated in implementation efforts.
The pay range for this role is: $80,200.00 to $111,100.00 for California.
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