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Self-Direction Support Specialist

2 months ago


Booneville, Arkansas, United States Public Partnerships LLC Full time
Job Summary

We are seeking a highly motivated and detail-oriented Self-Direction Support Specialist to join our team at Public Partnerships LLC. As a key member of our team, you will play a critical role in supporting individuals with disabilities or chronic illnesses and aging adults in their homes and communities.

Key Responsibilities
  • Marketing and Outreach:
    • Assist state agency representatives in promoting Self-Direction to prospective participants, family members, representatives, and service providers through the development, revision, and distribution of program materials, as well as individual and group presentations, home visits, and telephone contacts.
    • Explain the roles and responsibilities of self-direction to participants and their appointed representatives, including the responsibilities of being an employer, hiring, and supervising workers.
    • Explain the roles and responsibilities of Public Partnerships in providing Financial Management services to participants/representatives, including payroll processing and payment, tax withholding, and reporting.
    • Explain the roles and responsibilities of Public Partnerships in providing Support Broker services to participants/representatives, including assisting with the enrollment process and interfacing with the participants' DIDD Case Manager to meet their needs related to Self-Direction.
  • Participant Enrollment, Orientation, and Training:
    • Assist interested and eligible participants in enrolling in self-direction, including completing and submitting enrollment packets, employer packets, and employee packets.
    • Enter participant/representative information into the Public Partnerships portal used for project management and reporting and forward enrollment packets for participants/representatives and workers to the Public Partnerships financial operations center for processing.
    • Provide participants/representatives with practical skills training as needed in areas such as developing a job description for workers, recruiting, selecting, hiring, training, and supervising employees, and communication with support brokers and case managers.
    • Communicate with the participant's case manager upon initial receipt of referral and throughout the enrollment process to keep them informed of any issues or potential enrollment delays.
  • Assist Participants to Recruit and Retain Employees:
    • Assist participant/representatives as needed to identify, recruit, select, hire, train, schedule, manage/supervise, and terminate employees. Ensure that all employees have completed required background and registry checks prior to provision/payment for services.
    • Assist participants/representatives as needed to provide mandatory training required of all employees/employers prior to providing paid services.
    • Assist participants/representatives as needed to provide ongoing annual training/certification required of all employees.
  • Monitoring and Reporting:
    • Monitor participant health, safety, and welfare and report any concerns to the participant's case manager and other entities as necessary.
    • Conduct monthly voice-to-voice contact calls and open enrollment/family sessions.
    • Conduct semiannual in-person home visits.
    • Assist with the resolution of timesheet submission and payroll issues.
    • Maintain member and employee files and records according to prescribed HIPAA standards.
    • Maintain participant/worker communication by creating and updating support tickets in the Public Partnerships web portal.
    • Document and report evidence and observation of member or representative inability to self-direct.
    • Report and respond to all participant/representative complaints regarding PPL services using required reporting processes and systems.
    • Report and respond to all participant/representative grievances using required reporting processes and systems.
    • Report and respond to all critical incidents, including any and all allegations or reports of suspected abuse, neglect, fraud, and exploitation.
    • Work with the DIDD case manager to develop the ISP, calculate budget allotment for the ISP, and identify community resources to assist the participant in attaining goals identified in the ISP.
    Requirements
    • Bachelor's degree or equivalent experience listed; Minimum of three (3) years' experience in customer service, data entry, teaching, mentoring, or coaching with outcome-based expectations.
    Location
    • This is a remote position that encompasses the state of Arkansas and covers Logan County and other surrounding regions.
    • All candidates must live in the state of Arkansas.
    Benefits
    • 401k Retirement Plan
    • Medical, Dental, and Vision insurance on the first day of employment
    • Generous Paid Time Off
    • Continuing Education Assistance Program
    • Employee Assistance Program