Care Navigator

1 month ago

Nashville, Tennessee, United States Charlie Health Full time
About Charlie Health

We are a pioneering mental health organization dedicated to providing life-saving treatment solutions to young people. Our mission is to connect the world to accessible, evidence-based mental health care, fostering sustainable healing and achieving industry-leading clinical outcomes.

The Role

We are seeking a highly motivated and compassionate Care Navigator to join our team. As a pivotal member of our startup, you will play a critical role in increasing access to mental health care for at-risk youth. Your primary responsibility will be to facilitate admission processes, ensuring a seamless experience for clients and referral sources.

Key Responsibilities:

  • Ensure a supportive and positive experience for clients and referral sources
  • Work directly with clients, families, and referral sources to understand their needs and preferences
  • Make accurate and timely outbound referrals for clients who are not admitted to Charlie Health
  • Collaborate closely with internal stakeholders to fulfill job responsibilities
  • Document all client and referral source interactions in the electronic record system
  • Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide
  • Function as a liaison between Charlie Health and partners to ensure all ongoing needs are met and the client experience remains at the center

Requirements:

  • High school diploma or equivalent
  • At least 1-2+ years of contact-center technology experience
  • At least 1-2+ years of sales experience
  • Proven track record of meeting or exceeding performance targets, particularly in client admissions or sales-related roles
  • At least 1 year of experience in Salesforce or similar CRM
  • Commitment to upholding Charlie Health's Mission, Vision, and Values
  • Experience working with adolescents and young adults in a mental health context a plus
  • Proficiency in multitasking and operating in a high-paced environment
  • High emotional intelligence and familiarity with HIPAA policies
  • Proficiency in Microsoft Office and Google Suite

Benefits:

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

We value being an Equal Opportunity Employer, striving to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

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