Medical Equipment Specialist
6 days ago
Company Overview:
AdaptHealth LLC is a leading provider of home medical equipment and services, empowering patients to live their best lives. Our team is dedicated to delivering exceptional care and support to our customers.
Estimated Salary: $45,000 - $60,000 per year
Job Description:
We are seeking a highly motivated Medical Equipment Specialist to join our team. As a key member of our team, you will be responsible for ensuring the safe delivery and setup of home medical equipment for our customers. Your primary focus will be on providing exceptional customer service, educating customers on proper use and care of equipment, and maintaining a high level of technical knowledge regarding current products and services.
Key Responsibilities:
- Develop and maintain working knowledge of current HME products and services offered by AdaptHealth LLC
- Comply with all applicable company policies and procedures
- Educate customers in proper use and care of respiratory and HME equipment in a home setting
- Complete required documentation following equipment setup, delivery or pickups as required
- Assist with customer equipment problems under emergency conditions
- Process all orders in a timely, accurate manner
- Promote services and products to referral sources in the community as appropriate
- Develop basic reimbursement knowledge and completely document all information necessary to ensure reimbursement for all appropriate equipment, products, and services
- Assist with implementation of quality improvement program to meet company policies
- Maintain home oxygen systems through regularly scheduled visits to customers
- Safely drive and maintain company vehicle
- Perform patient assessment and re-assessment for patient care
- Perform routine preventative maintenance and simple repairs on equipment as required in accordance with company policies
- Report equipment hazards and/or product incidents as required in accordance with company policies and procedures
- Develop and maintain working knowledge of current HME products and services offered by AdaptHealth LLC
- Assume on-call responsibilities during non-business hours in accordance with company policy
- Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling
- Maintain patient confidentiality and function within the guidelines of HIPAA
- Completes assigned compliance training and other educational programs as required
- Maintains compliant with AdaptHealth's Compliance Program
- Responsible for cleaning equipment when assigned by supervisor or down time allows, following the Branch Maintenance and Cleaning Guidelines
Requirements:
To be successful in this role, you must have:
- A High School Diploma or equivalency
- Entry-level sales, customer service background essential
- One (1) year of Military, delivery driver with sales component or health care technician experience would be considered related experience and preferred
- Senior level requires two (2) years of work-related experience and one (1) year of exact job experience
- Valid and unrestricted driver's license in the state of residence
Benefits:
We offer a comprehensive benefits package, including:
- Competitive salary range: $45,000 - $60,000 per year
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Paid time off
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