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Retail Loan Specialist

2 months ago


Broken Arrow, Oklahoma, United States Scotia Corporation Full time

Position: Retail Loan Specialist

The Retail Loan Specialist plays a crucial role in the prompt and efficient evaluation of indirect retail loan and lease applications, ensuring exceptional customer service while adhering to the organization's policies and standards.

Key Responsibilities:

  1. Monitor application queues to prioritize processing based on urgency.
  2. Ensure timely attention to applications, focusing on priority cases first.
  3. Access application details to gather necessary information for credit evaluations.
  4. Make informed approval or decline decisions in line with Retail Loan Policy.
  5. Refer exceptional cases to designated Exception Lenders for final judgment.
  6. Review all internal communications and reports to ensure clarity and accuracy.
  7. Facilitate smooth interactions between the Retail Lending department and Operations staff, particularly for applications needing re-approval during funding.
  8. Gather feedback on productivity barriers and propose process improvements to management.
  9. Document findings and suggest policy changes that could enhance business efficiency.
  10. Ensure compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
  11. Adhere to Information Security and Privacy Policy requirements.

Qualifications:

  • Comprehensive knowledge of all indirect retail lending products and a solid understanding of other retail offerings.
  • Proven ability to make sound credit assessments.
  • In-depth familiarity with credit policies outlined in relevant policy bulletins.
  • Strong communication and negotiation skills, capable of mediating between diverse groups with varying priorities.
  • Excellent organizational, analytical, and problem-solving abilities.
  • Sound judgment in prioritizing tasks effectively.
  • Proficient understanding of the bank's adjudication systems.

At Scotia Corporation, we appreciate the diverse skills and experiences each individual contributes to our team. We are dedicated to fostering an inclusive and accessible environment for all. If you require any accommodations during the recruitment process, please inform our Recruitment team. We thank all applicants for their interest in a career with Scotia Corporation; however, only those selected for an interview will be contacted.