Studio Operations Manager

3 days ago


Mankato, Minnesota, United States Waxing the City of South DakotaNorth DakotaIowa Full time
Job Description
At Waxing the City, we are passionate about delivering exceptional client experiences. As a Studio Manager, you will be responsible for leading a team to achieve this goal. Your primary focus will be on creating a unique experience for our clients, providing ongoing coaching to our service providers, and managing the needs of the business. You will develop a team by conducting morning huddles, weekly 1:1s, and creating a learning environment that allows our team members to become their best. We are seeking an individual who has an entrepreneurial spirit and can champion the careers of our team members and the business to success. This person must be able to confidently manage all aspects of the business, including client service, human resource management, local marketing, inventory, and fiscal accountability.

Key Responsibilities
  • Client Acquisition, Client Experience, Client Retention
  • Inventory Management
  • Local Marketing, Community Engagement, Local Studio Social Media, and Public Relations
  • Staff Recruitment, Hiring, Management, Development, and Retention
  • Studio Upkeep, including managing cleaning checklists and identifying and reporting any broken or unsafe equipment
  • P&L Management
  • Execution of System Wide Promotions and Club Orange Loyalty Program Growth and Retention


Requirements
  • 2-year degree or equivalent
  • Effective leadership skills
  • Excellent written and verbal communication skills
  • Ability to motivate a team to deliver a superior client experience
  • Exceptional Customer Service
  • Ability to juggle multiple priorities and deliverables simultaneously
  • Detail Oriented


About Us

We are a company that values a caring culture and welcoming atmosphere. We are passionate about helping our clients look and feel their best. As a Studio Manager, you will be part of a team that is dedicated to delivering exceptional client experiences and growing the business.

We are seeking an individual who is passionate about the beauty industry, engaged in ongoing learning, and enthusiastic about the local community we serve.

If you are a motivated and results-driven individual who is looking for a challenging and rewarding role, we encourage you to apply.


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