IT Support Specialist

3 weeks ago


Laughlin, United States Tropicana Laughlin Full time

Job Summary

Tropicana Laughlin is seeking an IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our users, troubleshooting hardware and software issues, and maintaining our computer systems.

Key Responsibilities

  • Provide technical support to users via phone, email, or in-person
  • Troubleshoot hardware and software issues, including network printer, PC hardware, and ISeries
  • Conduct hardware and software inventory database maintenance and reporting
  • Operate the computer system in response to the computer time usage schedule
  • Produce output reports for user departments
  • Maintain job logs and follow departmental standards
  • Report hardware and software malfunctions to vendors in a timely manner

Requirements

  • High school diploma or equivalent experience
  • 1 year computer operations experience in an iSeries and/or Windows server environment
  • Excellent communication skills and ability to perform customer service standards
  • Knowledge of the Casino Control Act and company internal controls, policies, and procedures

What We Offer

Tropicana Laughlin offers a competitive salary and benefits package, as well as opportunities for professional growth and development.


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