Operations Director

6 days ago


Orlando, Florida, United States AAWP Enterprises LLC DBA Serotonin Winter Park Full time
About the Role

We are seeking an experienced Operations Director to lead our team at Serotonin Anti-Aging Centers. As a key member of our management team, you will be responsible for overseeing daily operations, supervising office staff, and ensuring seamless delivery of our services.

The ideal candidate will have strong organizational and interpersonal skills, with experience in retail, fitness, or MedSpa management. Proficiency in business software platforms such as Zenoti and Dewy CRM is also essential.

Key Responsibilities:

  • Fully understand all Serotonin Modalities to enhance guest experiences.
  • Supervise and support office team members, including front office administration and medical teams.
  • Develop and maintain structured processes for team member hiring, orientation, onboarding, and termination.
  • Oversee sales goals, ensuring successful conversion of guest consultations into treatment sales and memberships.
  • Manage business software platforms, including Zenoti and Dewy CRM.
  • Lead and coach the team effectively, ensuring smooth daily operations.
  • Handle client satisfaction through NPS tracking.
  • Collaborate with the marketing team to develop social media strategies and engage with influencers.
  • Manage supply and equipment purchases, warranties, and maintenance.
  • Organize Center promotions and client incentives, working closely with Serotonin Enterprises.
  • Hire, train, and coach new team members in alignment with Serotonin Enterprises expectations.
  • Adhere to established procedures and protocols.
  • Manage budgeting, profit maximization, payroll, and team scheduling.
  • Assist with HR issues, including monitoring team member vacation and sick time.

Qualifications:

  • Minimum 2 years of experience in retail, fitness, or MedSpa management.
  • Strong organizational and interpersonal skills.
  • Proficiency in business software platforms (Zenoti, Dewy CRM).
  • Ability to lead and coach a team effectively.
  • Excellent communication and problem-solving skills.

Why Join Us?

  • Be part of a supportive and collaborative team environment.
  • Engage with a community that values health and wellness.
  • Continuous opportunities for professional growth and development.
  • Make a meaningful impact on the lives of our clients.


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