IT Operations Director
3 weeks ago
Software Resources, a leading IT staffing agency, has an exciting opportunity for an IT Operations Director to join our team in Orlando, FL. This role is responsible for overseeing the IT operations of hospitality software systems, including PMS, POS, CRM, booking platforms, and revenue management systems.
The estimated salary for this position is $130,000 - $190,000 per year, based on industry standards and location.
Job Responsibilities:
- Oversee the deployment, configuration, and maintenance of hospitality software systems, including PMS, POS, CRM, booking platforms, and revenue management systems.
- Work with networking partners to ensure that all hardware systems are functioning optimally and integrated with software solutions.
- Liaise with third-party technology vendors for software licenses, hardware purchases, service agreements, and issue resolution.
- Lead efforts to integrate various systems to improve data flow, guest experience, and operational efficiencies.
- Mentor and lead a team of IT professionals, including system administrators, developers, and support staff.
Requirements:
- Bachelor's degree in information technology, Computer Science, Engineering, or a related field.
- 7+ years' experience in technology management within the hospitality industry and with multi-region deployment.
- Experience with Oracle Symphony, SAP Commerce, SAP ERPLite (basic), or SAP Customer Checkout.
- Strong understanding of networking, servers, and hardware technologies.
- Ability to lead cross-functional teams and work with multiple stakeholders.
- Excellent problem-solving skills and ability to remain calm under pressure.
- Strong communication skills, both written and verbal.
Benefits:
- World-class major medical, dental, and vision benefits.
- 401(k) with match.
- Short-term disability.
- Life insurance and AD&D.
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