Senior Manager, Payment Controls Operations

3 weeks ago


Tampa, Florida, United States Citigroup Full time
About the Role

Citigroup is seeking a highly skilled and experienced professional to join our Cash Services team as a Senior Manager, Payment Controls Operations. This role will be responsible for enabling a framework for movement of funds risk and portfolio governance oversight for Citi.

Key Responsibilities
  • Develop and implement operational risk policies, technology, and tools to create lasting solutions for deliverables on movement of funds governance.
  • Drive re-engineering and productivity enhancements, development of new management routines, and design and implement process or program management routines.
  • Design, drive, and perform in-depth strategic reviews of key issues and needs, and formulate recommendations with ability to fully drive implementation.
  • Oversee the development, implementation, and application of operational risk policies, technology, and tools, and governance processes to create lasting solutions for deliverables on movement of funds governance.
  • Drive consistent process in development and rollout of Business and functional area plans related to movement of funds.
  • Build and enhance a more robust risk management framework for movement of funds, or its related processes, working in coordination with support functions.
  • Define, manage, and report key business metrics gathering information from support areas and staff.
  • Act as escalation point centrally to communicate and escalate reviews, concerns, and breaches.
  • Research, document, and export best practices and common risk, controls, and corrective actions through Framework Papers.
  • Assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
Qualifications
  • 10+ years' work experience.
  • Self-motivated and accountable.
  • Excellent communication skills - verbal & written.
  • Strategic mindset with the ability to think critically, solve complex problems, and drive innovative solutions through practical outcomes.
  • Ability to be responsible for a strategy, process, or control portfolio.
  • Experience with stakeholder management or cross-functional teams.
  • Demonstrated leadership, relationship management, and influence management skills.
Preferred Qualifications
  • Experience in Movement of Funds/Payments Operational Risk.
  • Processing mapping, Processing Risk, Management Control assessments.
Education
  • Bachelor's/University degree, Master's degree preferred.
Job Family Group

Risk Management

Job Family

Operational Risk

Time Type

Full time

Primary Location

Tampa, Florida, United States

Primary Location Full Time Salary Range

$130,000 - $196,320.00

Additional Information

Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.



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