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Assistant Manager
2 months ago
This is an entry-level management position that focuses on supporting the day-to-day activities of Rooms Operations. The successful candidate will be responsible for assisting in the management of Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The role involves working with employees to carry out guest arrival and departure procedures and maintaining the property's cleanliness standards.
Key Responsibilities- Support the management of Rooms Operations activities, including opening and closing Front Desk shifts, reviewing critical information contained in room operations reports, and operating department equipment as necessary.
- Ensure employees have the proper supplies and uniforms, and understand night audit procedures and reports.
- Communicate performance expectations to employees in accordance with job descriptions, handle employee questions and concerns, and effectively schedule employees to business demands.
- Supervise same-day selling procedures to maximize room revenue and property occupancy, verify accuracy of room rates, and use budgets and operating statements to assist in the management of Room Operations.
- Participate in the management of departmental controllable expenses to achieve or exceed budgeted goals, and understand the impact of Room Operations on the overall property financial goals and objectives.
- Assist in the investigation of employee and guest accidents, and interact with guests to obtain feedback on product quality and service levels.
- High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.
Marriott International offers a competitive compensation package, including a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.
About the CompanyMarriott International is a global hospitality leader with over 100 award-winning properties worldwide. We are committed to delivering exceptional guest experiences and creating lifelong memories for our guests. Our team of Ladies and Gentlemen is dedicated to providing rare and special luxury service, and we are proud to be a leader in the hospitality industry.
