Customer Support Specialist

23 hours ago


La Porte, Texas, United States Kraft Tank CO Full time

At Kraft Tank CO, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our operations department, you will be responsible for providing exceptional support to branch locations and external customers.

Job Summary:

  • Manage incoming calls, emails, and operational tasks to ensure customer satisfaction and enhance team effectiveness.
  • Collaborate with leasing and sales teams to provide necessary sales support and enhance overall team performance.
  • Monitor rollover calls and track call volume to identify opportunities for improvement.
  • Oversee the parts counter email and delegate tasks to relevant branches as needed.
  • Assist with senior-level coverage during absences and ensure continuity of operations and support.

Requirements:

  • A minimum of 3 years' experience in a related industry or at Kraft Tank CO.
  • Strong organizational and time management skills.
  • Strong communication and interpersonal skills.
  • Familiarity with parts management systems and lead tracking tools (CC360, HubSpot) is a plus.
  • Experience in Salesforce or similar systems.
  • Highly proficient in Office 365 applications.

Estimated Salary: $55,000 - $65,000 per year.

This role requires strong problem-solving skills, attention to detail, and the ability to work independently and collaboratively in a fast-paced environment.

About Our Company:

Kraft Tank CO is a leading provider of innovative solutions for the [industry]. We are committed to delivering exceptional customer service and building long-term relationships with our clients.



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