Customer Support Specialist
23 hours ago
At Kraft Tank CO, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our operations department, you will be responsible for providing exceptional support to branch locations and external customers.
Job Summary:
- Manage incoming calls, emails, and operational tasks to ensure customer satisfaction and enhance team effectiveness.
- Collaborate with leasing and sales teams to provide necessary sales support and enhance overall team performance.
- Monitor rollover calls and track call volume to identify opportunities for improvement.
- Oversee the parts counter email and delegate tasks to relevant branches as needed.
- Assist with senior-level coverage during absences and ensure continuity of operations and support.
Requirements:
- A minimum of 3 years' experience in a related industry or at Kraft Tank CO.
- Strong organizational and time management skills.
- Strong communication and interpersonal skills.
- Familiarity with parts management systems and lead tracking tools (CC360, HubSpot) is a plus.
- Experience in Salesforce or similar systems.
- Highly proficient in Office 365 applications.
Estimated Salary: $55,000 - $65,000 per year.
This role requires strong problem-solving skills, attention to detail, and the ability to work independently and collaboratively in a fast-paced environment.
About Our Company:
Kraft Tank CO is a leading provider of innovative solutions for the [industry]. We are committed to delivering exceptional customer service and building long-term relationships with our clients.
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